It can include a consultant from the Customer Service Centre for the most difficult conversations or when the nature of the request so requires. It can talk about 30 different delivery statuses, helps with courier returns or order problems, solving already as much as 70% of such issues by itself. The second generation chatbot by K2Bots.AI solves already 200 most popular problems reported to the Customer Service Centre by customers of online stores of brands belonging to LPP. Thanks to the automation of handling the most frequently asked questions, at a time of rapid growth of online sales, the second generation chatbot has significantly increased the effectiveness of the Contact Centre of the Gdańsk-based company. LPP, in cooperation with K2Bots.AI, has made it possible for its customers in Poland to use the latest generation of chatbot, which already handles almost one third of all cases reported to the Customer Service Centre. The second generation chatbot solves 70% of all issues correctly, and thanks to the ability to answer open questions, it has significantly improved the service of the recently growing number of customers in the e-commerce channel of the Polish clothing manufacturer. The tool implemented in cooperation with K2Bots.AI allows to solve 200 most popular problems reported to the Contact Centre by customers of online stores. Customers of LPP brands, such as Reserved, Cropp, House, Mohito, and Sinsay, can already benefit from AI conversational assistance.
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